CONTACT US

There are various ways you can get in touch with us. You will find relevant ways to contact us below, but before you contact us, to find the answer to your question, try the links below.

BEFORE YOU CALL US, SEE IF ANY OF THESE QUICK LINKS HELP

Check your online order history

Gift cards

Get a receipt

WAYS TO CONTACT US

Product & stock information

You can find information regarding each product in the product description, our products are always in stock. However, if you require more information, click on our live chat feature on the bottom right of our website, we are available 9am - 5pm, Monday to Friday.



Placing or amending an order

You can place an order through our website. Click on our live chat feature on the bottom right of our website should you need any help, we are available 9am - 5pm. Monday to Friday.



Delivery queries

UK Customers - We are unable to offer any tracking information to any order shipped with RoyalMail. (Any order that contains only hanging shelves, we cannot give tracking information for). All orders shipped with UPS, or ParcelForce, (such as double or triple shelves) you can track your order here. Click on our live chat feature on the bottom right of our website, we are available 9am - 5pm to chat to us. Monday to Friday.



Problems with a product you've purchased

Click on our live chat feature on the bottom right of our website, we are available 9am - 5pm, Monday to Friday.



Returns & Refunds

Please send your returns to: Darwen Home Decor PO BOX 563
Burnley BB11 1SG Please make sure to include your order form. Refunds will only be processed once the goods have been returned to us.



Frequently Asked Questions

To view our FAQ's, click here.



OTHER AREAS

International

Find out about our International shipping costs here. Any other international shipping, return or refunds policies, you can find here.



Email us

Click on our live chat feature on the bottom right of our website, we are available 9am - 5pm.