Question 1

How much is shipping?

Accepted Answer

UK shipping starts from £3.80 with MyHermes We offer free UK shipping to orders over £40   International shipping starts from £7.50 with ususally with DPD, however the courier can vary depending on location We offer free international shipping to orders over £60

Question 2

How long does it take to assemble and dispatch my item?

Accepted Answer

All our products are handmade to order. We carry a stock of our most popular coloured hanging shelves, which are assembled to order. We aim to dispatch these the same day if ordered before 2pm or the next working day if the order is placed after 2pm. However we cannot guaruntee this dispatch time during busy periods.    Our Accent, Hexagon shelves and tea light holders are made to order so may take a little longer to be dispatched    Please see our Terms and Conditions for further information.

Question 3

What courier do you use?

Accepted Answer

Our standard UK courier is MyHermes 3-5   We are happy to use other couriers should the customer have a preference. Please contact us via Live Chat (Monday to Friday 9-5) to discuss your options, P&P costs may vary with the use of other couriers.   International couriers are determined on a individual basis, please see our International Shipping page for further information

Question 4

What colours can I choose from?

Accepted Answer

We offer all our products in; Natural, Light Oak, Dark Oak, White, Grey, Black, Navy Blue & Dark Green. Please see the All Products page for our full range of colours

Question 5

What cord/surround colours can I choose from?

Accepted Answer

We offer a choice of; Black, White or Grey cord  Our tea light holders come with a choice of Brass or Silver surround

Question 6

Can I sell your products in my shop?

Accepted Answer

Yes, we are always looking to expand out distributors. If you would like to sell our products in your shop, we are happy to discuss buying in bulk.  Please contact us for further information.

Question 7

Can I promote your products on my Social Media

Accepted Answer

Yes, we are always on the look out for active social media users who have good engagement with their followers. If you are interested in becoming a Brand Rep for us, please contact us via Live Chat (Monday to Friday 9-5) or email info@darwenhomedecor.co.uk

Question 8

I cannot find the answer to my question?

Accepted Answer

Please contact us

FREE UK DELIVERY ON ORDERS OVER £60

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