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Before returning item, please contact us via email

Christmas Returns Policy 2021

To help you shop with confidence this Christmas we have extended our Christmas returns window for items purchased between the 1st December to 20th December. You will have until the 29th December 2021 to return your unused item to us. 

Giving you the chance to gift your present safe in the knowledge that if they don’t 100% love it you can return it or exchange in line with our standard returns period.

Returns Policy


If you are not entirely happy with your product and wish to return it to us, the cost of the return post and package will be met by the customer. No refunds will be made until we receive the product back. 

The return package must be sent via a fully tracked courier and a tracking link must be provided to Darwen Home Decor.


If the item is lost or damaged in transit Darwen Home Decor is not liable, and no refund will be issued. We therefore reccommend you send your item full insured in order for you to recuperate any loses should any issues arise. Under the Consumer Rights Act (2015), returns will only be accepted within the standard 14 days.


We may make a deduction from the reimbursement for loss in value of any good supplied if the loss is the result of unnecessary handling by the customer. Similarly any goods returned incomplete will result in a deduction from the reimburment. 


Refunds will then be issued (by the method you originally paid for the transaction) within 14 days or receiving the goods back.


Faulty goods

We always strive to provide the best quality products. However, if your product slips through our quality control processes, and you receive a faulty product, please inform us in writing ( or live chat) immediately. Otherwise within no more than 2 days or receiving the product. A clear image of the damage must be provided. 

For a refund or replacement to be issued, the faulty item must be returned to us. The post and packaging cost will be at the company's discretion. 


Items lost in transit

Any claim for non delivery or shortages must be made, in writing ( or live chat) within 3 days of the expected delivery date.


Darwen Home Decor will not launch an investigation into items lost in transit until a 7 working day period has ellapsed from the expected delivery date.


Items damaged in transit

Any claim for an item damaged in transit must be made in writing ( or live chat) within two days of receiving the product.A clear image of the packaging and damage sustained must be provided.Darwen Home Decor will arrange for a return courier with MyHermes top return the damaged item.Cases will be looked at on an individual basis and the use of other couriers will be at the company's discretion. 

Return address:

Contact Centre
Unit 48996
Courier Point,
13 Freeland Park,
BH16 6FH

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